Zendesk is serving more than 200.000 customers worldwide with service-first CRM products, including the most well known Zendesk Support / Zendesk Ticket.
Zendesk makes in general the customer service better through several services, and they wish to meet the customer needs and set you and your team for success – which we now will help you getting started with.
You can connect your GMEngine and Zendesk Accounts with each other through our E-mail-forward service, sending any e-mail received in your support, directly into your Zendesk Account.
When you start this guide, we expect that you have already created your Zendesk Account – otherwise it can easily be done through their website www.zendesk.com.
After you have logged into Zendesk, click in the left menu on the Admin-logo. This is illustrated as an noce.
At this page, in the top click in the box “Support settings are in Admin Center. Go to Admin Center“.
Copy the e-mail found under Support addresses.
The e-mail is firstname.lastname@example.org
Forward from GMEngine
Login to your GMEngine account to complete the e-mail forward and ensure it always sends all emails directly into your Zendesk Account.
In the left menu, click Email
Select the domain which e-mails you wish to forward
Click Forward emails
In the e-mail field, type in your support email, this could be email@example.com as our example have the domain virtualdomain.com.
In the forward field, type in your Zendesk account.
From the picture above it would be firstname.lastname@example.org.
NB: Be aware that the e-mail can’t be created already, so if you have created prior to this, you will need to delete that first, and then create the forward
Your e-mails is now being forwarded to Zendesk, and you can start using their Support Ticket services!
You can find all our guides for the GMEngine Admin here.